Video Answering Services are in the near future. But how would these features be used? Most call center clients would have no need for this. However, many would. Think about the last work meeting that you could not make. If you happened to have a video based answering service, you could call your service, and they could patch you and your video through to the board room. Board meeting crisis averted.
Another situation: for property maintenance. You’ve got a problem tennet. One that calls every night about one thing or another. Now she has a pipe leaking under her sink. She has definitely called in false alarms before so you are wary. Well if you had a video answering service, you could have video of the leak in real time. It turns out that the leak was a just a small drip… and from the faucet! She can wait until the morning.
As this becomes more and more of a reality, more uses for this technology are sure to appear. There have already been a couple of skype based answering service start ups this year. It would not take many changes on their end to enable these kind of video services. However they have not offered any as of yet.
Here is another article dealing with video answering services.