Answering Service Blog | American Inbound

Although many different types of businesses can benefit from using inbound call centers, I was very surprised when I came across an article on the El Paso Times website. According to the article, even McDonald’s is using call centers…and not for what you might think! In order to improve order accuracy, 31 out of 50 McDonald’s in Hawaii use a call center to take drive through orders. One of the most difficult parts for the call center is understanding native Hawaians’ pidgin language. This just goes to show that the role of call centers is ever-evolving!

To read the full article, click here!

Scientists in Europe and the United States have found a new way to track humans comparable to the way they track animals and their movements in the wild! By looking at which towers carry an individual’s cell phone calls, scientists are able to look at the traveling habits of homo sapiens. Not surprisingly, we are a fairly boring species. The research suggests that most humans do not often roam far from home. We go to work, to the same stores, and back home again a majority of the time.

 To read more about the European research, Click Here.

To read more about Boston scientists’ research, Click Here.

Okay this is so cute, I had to post it. 

You too could have an aardvark answer your phones…

or You could just click on our main page for a legitimate quote…

It’s the weekend right? Here’s something more light-hearted for you.

Answering Service - Call Me Mr. Telephone
Early 80’s disco with some tight rapping thrown in - Drum machine kicking.

Pete Shelley - Telephone Operator
Don’t know who this Pete guy is, but his guitar drives a nail like a hammer! Also if you work at an answering service, you might want to be careful going home.

Telephone Operator (Club MIX)
Same song as the one above but remixed. I guess it was a track from Dance Dance Revolution…

Wow! The beauty of the answering service is literally infused into popular culture!
Now aren’t answering services cool?