Aloha from El Paso…May I take your McOrder?
June 23rd, 2008 by Jennifer
Although many different types of businesses can benefit from using inbound call centers, I was very surprised when I came across an article on the El Paso Times website. According to the article, even McDonald’s is using call centers…and not for what you might think! In order to improve order accuracy, 31 out of 50 McDonald’s in Hawaii use a call center to take drive through orders. One of the most difficult parts for the call center is understanding native Hawaians’ pidgin language. This just goes to show that the role of call centers is ever-evolving!
To read the full article, click here!
