By testing the verbal communication skills of prospective employees, you can save your company time and money. As Banks & Dean (a company that offers solutions for hiring in call centers) points out, many call center hirers are unaware that verbal communication skills can be tested ahead of time. Additionally they say that a new system, Interactive Voice Technology (IVR), allows employers to test phone and communication skills before hiring.
An Answering Service and Call Center Soapbox
June 21st, 2008 by Jennifer
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