Hiring a New Operator: The Importance of Verbal Communication Skills
June 21st, 2008 by Jennifer
By testing the verbal communication skills of prospective employees, you can save your company time and money. As Banks & Dean (a company that offers solutions for hiring in call centers) points out, many call center hirers are unaware that verbal communication skills can be tested ahead of time. Additionally they say that a new system, Interactive Voice Technology (IVR), allows employers to test phone and communication skills before hiring.
For a wonderful guide to hiring in call centers from Banks&Dean, CLICK HERE.
