Small business owners are often multitaskers. In addition to doing what they’re good at (let’s say…repairing air conditioners and furnaces or painting houses), they have to deal with other matters such as book keeping and office cleaning as well as customer service! If you’re a small business owner, one way to increase productivity and reduce the stress of screening and answering calls is to hire an inbound call center (aka answering service).
At American Inbound, we are here 24 hours a day 7 days a week and trained in customer service. Some types of calls we receive (in addition to the types of calls you would expect) are hangups, telemarketers and recordings, or people just asking for an office address or fax number. Rather than answering all of these calls yourself or hiring a full time secretary or two, consider hiring an answering service to screen your calls and take messages from your customers. With an answering service, you’ll never miss a call from a customers. It will save you money, set you free do what you’re good at, and grow your business!
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