Working from home is a dream for many. Not only does it free up more of an employees personal time, but it helps them and the company save money. However, there are downsides to having remote operators.
Remote operators can have a problem with motivation as they do not have a boss directly breathing down their neck. It is essential when hiring a remote operator, that you select someone who can be trusted to work on their own.
Call Center Cafe has posted a great article called 7 Tips To Help You Maintain Your Discipline While Working At Home. The suggestions offered are worthwhile to keep in mind if you answer phones from home.