Software to Save Call Centers
May 16th, 2008 by brent
The CRM Buyer has come through with another great article. They have interviewed several prominent executives in contact center solutions and service provider companies. The issue is that during an economic slump service-oriented businesses must concentrate on two things: lowering costs, and keeping customers.
If you’re interested in how the experts are dealing the slump, check out the posts here:
Software to Save the Contact Center, Part 1
Software to Save the Contact Center, Part 2
