2008: Trends in Customer Service
April 25th, 2008 by brent
2008 will be a year to focus on customer service. Fear of a recession has led many businesses to start making cuts. As the economy slows down, businesses will be trying harder and harder to keep the customers they have. NewsReleaseWire has commented on this, as has Precision Marketing.
Harvard Business school has an interesting article about “The New Math of Customer Relationships.”
