Customer Service on Twitter
Desperate to improve customer service many companies are going online and utilizing various social networking services to reach their customers.
Twitter seems to be the network of choice. It’s by far the simplest social networking site, and simple can be a great thing sometimes.
Comcast Cable’s twitter account is getting a lot of online buzz. If you have a twitter account all you have to do is type in @comcast and then your message, and you should shortly get a response from a technician.
Dell is on twitter as well. So is SouthWest Airlines; they offered customers $50 back if they booked their tickets through twitter.
Many business have “community managers” who monitor twitter. These companies include:
Linkedin, Yahoo, Lego, Mozilla, Microsoft, Flock, Oracle, Coserve Electric, and the Los Angeles Fire Department.
So if your company is looking for another conduit for customer service, go on and sign up for a twitter account.
