Newsfactor.com posted an interesting story today about Indiana becoming a hotspot for call centers. Eight of the 13 largest job deals last year are call center related, and many companies that outsourced their customer service overseas are deciding that Indiana (not Indian!) call centers can better serve their customers.
There are several reasons for this. Time zones in states like Indiana allow them to manage calls from both coasts easily. There is also the idea of the Mid-West disposition.
“The perception is that Midwest states have a more friendly base of people and a common-sense way of dealing with the world.”
Come to think of it, I know of a great answering service in Indiana.