Visually-Impaired Answering Service
It seems you don’t have to have perfect eye-sight to work in an answering service, and Drishti’, a call center in India, is proving that on a daily basis!
Drishti’ is the Hindi word for vision, and they have formed an employee base made of only visually-impaired operators. Their system is setup in such a way that it removes all the barriers sightless people have answering phones. They are, in a sense, giving their employees a new found vision by giving them a freedom they have never experienced.
Aruna Shinde, an employee of Drishti’ comments, “It is a challenging work but we can work independently, without taking help from anyone else, So, we are feeling good while working here.”
Another employee, Mangesh Indulkar says, “This is my first job and I really like it. I thought it would be tough working in call centers but it took me eight days during the training. Initially I faced some problems but now it’s fine.”
