Answering Service Blog | American Inbound

Congress has two bills on their doorstep that affects the national do-not-call list. The current list must be purged once every five years to ensure accuracy. That means everybody on it has to remember to register periodically. H. R. 3541 is aimed to eliminate the five year deletion and H. R. 2601 is being submitted to Congress to mandate provisions to ensure the list is up to date. For instance telephone companies will be required to submit lists of service disconnections.

Interesting. I hope it passes!

Although holiday retail growth was only three percent this last year, online ordering has increased significantly. That’s understandable. How easy is it to go online with Paypal and order a t-shirt or a movie?

So this year, online business has seen a nearly one-fifth (19%) improvement in its online sales (Good job eCommerce! Pat yourself on on the back). This development should also mean an increase in call center usage, since most eCommerce sites use answering services for their phone orders.

Call center managers should remember to keep these stats in mind during the upcoming year.

Full Report

They’re reporting now that it was three undersea cables that were cut, not just one!  There’s a lot of speculation now as to the reason.  It first emerged that a ship’s anchor was the culprit.  Now they say that there was no ship in the area.  Oh really?

Link to original article

Take a cue from Fortune 100 companies. They are coming back, and so should you! Customer service seems to be the main reason. Who would have guessed?

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Just another reason to keep your answering service on-shore.  An undersea cable was recently cut resulting in ‘tens of million internet users’ being disconnected.  I wonder if Dell technical support survived?

Here is the report

And here we go!