Dealing with Phone Rage!
February 27th, 2008 by brent
I ran across a couple articles dealing with phone rage today, and let’s face it; Phone rage happens. An important tip to keep in mind is that phone rage arises in people when they feel their concerns are not being addressed. This usually happens because of service issues that cannot be dealt with exactly at the time of their call. Billing issues are a prime candidate.
This problem is so bad in Scottland that the government has released a digital phone rage guide to call centers around the country.
Here is the site which talks about it. It also gives some tips for you.
The other article I saw today goes a little more in depth into the diplomacy of irate calls.
