Handling A Difficult Customer
February 15th, 2008 by brent
CRM buyer guide posted an interesting article about how to handle irate customers. It is written from the perspective of the customer, so all of the suggestions may not be possible to follow. However, it is still enlightening to hear about this from a different view. Most times when you hang up with a caller, you never talk to them again. So, take the opportunity and read these thoughts, because you rarely get the chance!
How to Handle a Difficult Customer
