Answering Service Blog | American Inbound

SMS text messaging is one of the hottest recent developments in answering service technology. Call center clients can use this much like a pager, receiving their urgent messages in a matter of seconds. If your call center cannot handle SMS messaging, I suggest you find one that can!

You should also refer them to this article:
Call centre technology checklist: SMS

This entry was posted on Thursday, February 7th, 2008 at 9:44 pm and is filed under Business, Technology, After Hours, Text Messaging, SMS. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.