Online Sales Soar in 2007
February 7th, 2008 by brent
Although holiday retail growth was only three percent this last year, online ordering has increased significantly. That’s understandable. How easy is it to go online with Paypal and order a t-shirt or a movie?
So this year, online business has seen a nearly one-fifth (19%) improvement in its online sales (Good job eCommerce! Pat yourself on on the back). This development should also mean an increase in call center usage, since most eCommerce sites use answering services for their phone orders.
Call center managers should remember to keep these stats in mind during the upcoming year.
